This Privacy Policy describes how Recover ("we", "us", or "our") collects, uses, and shares information when you use our service at recoverleads.org. By using Recover, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We collect the following types of information:
- Account information: Name, email address, and payment information provided during signup
- Business information: Spa name, website URL, and Twilio credentials you provide
- Lead data: Names, phone numbers, and service inquiries submitted by your customers through your intake forms
- Usage data: Log files, API requests, SMS delivery status, and dashboard activity
- Payment data: Processed securely by Stripe. We do not store full credit card numbers
2. How We Use Your Information
- To provide, operate, and improve the Recover platform
- To send automated SMS messages on your behalf to your Leads
- To process payments and manage your subscription
- To send you service-related emails including account confirmations and alerts
- To monitor system health, prevent fraud, and debug issues
- To comply with legal obligations
3. Lead Data
Lead data (names, phone numbers, and inquiry information submitted through your intake forms) is collected on your behalf and processed solely to deliver the Recover service. We do not sell, share, or use Lead data for any purpose other than operating the platform for your account. You are the data controller for your Leads' information and are responsible for ensuring your collection and use complies with applicable law.
4. SMS Communications
Recover sends SMS messages on behalf of our Customers to their Leads. These messages are sent only to individuals who have submitted a genuine inquiry through a Customer's intake form. All messages include opt-out instructions. We honor all opt-out requests immediately and permanently.
We do not use Lead phone numbers for any purpose other than delivering the automated follow-up sequence on behalf of the Customer whose form they submitted.
5. Data Sharing
We do not sell your personal information or your Leads' information. We share information only with:
- Twilio: Our SMS delivery provider, to send messages on your behalf
- Stripe: Our payment processor, to handle subscription billing
- SendGrid: Our email delivery provider, to send system notifications
- Railway: Our hosting provider, where your data is securely stored
- Law enforcement: When required by law or to protect rights and safety
6. Data Retention
We retain your account data for as long as your account is active. Lead data is retained for 12 months after the last activity on a lead, after which it is deleted. You may request deletion of your data at any time by contacting hello@recoverleads.org.
7. Security
We implement commercially reasonable security measures to protect your information, including encrypted connections (HTTPS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request access to, correction of, or deletion of your personal information. You also have the right to know what personal information we collect and how we use it, and to opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us at hello@recoverleads.org.
9. Cookies
Recover uses minimal cookies necessary to operate the service, including session authentication cookies for the customer dashboard. We do not use tracking cookies or third-party advertising cookies.
10. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy at recoverleads.org/privacy and updating the effective date.
12. Contact
Questions about this Privacy Policy? Contact us at hello@recoverleads.org.